Bill Pay - Mobile Banking FAQ

Using the TLC Mobile Banking app login to your account. 

Tap the Menu Icon (three lines) in the top left corner. From the Menu tap on "Payments."

Then tap on "Bill Pay."

Payments are processed either electronically or by check. Electronic payments will be processed through either ACH or by Virtual Card. Check payments are mailed via the U.S. Postal Service. The goal is to deliver your payment securely, using the fastest method available for your payee.

How a payee receives payment, electronic or check, is determined by the payee. We cannot force a payment to go electronically if a payee has not established that relationship with our bill pay provider. 

To see how your payment is being sent tap the Menu Icon (three lines) in the top left corner. From the Menu tap on "Payments."

Then tap on "Bill Pay."

Find the desired payment in your activity list, then tap on it to open the payment details. You will see how it's being delivered, when it will send and when the estimated arrival* is.

*Checks are sent thought the traditional US mail so all arrival dates are estimates and are subject to mail times. Electronic payments can be delivered as soon as the next day if it is scheduled before 2pm.

If your payment was sent electronically, your account is debited at approximately 10:00 AM on the estimated delivery/payment date. If your payment was sent via check, your account is debited after the recipient cashes your check payment, just like a check you would write out yourself.

Using the TLC Mobile Banking app login to your account. 

Tap the Menu Icon (three lines) in the top left corner. From the Menu tap on "Payments."

Then tap on "Bill Pay."

Tap on "Payees" and then "Add a payee."

Tap "Company." On the next screen you will fill out all of the information for the payee/company you'd like to add. 

Review all the information for the payee/company. When all of the required fields are completed the "Submit" button will turn dark blue and become clickable. Tap "Submit" to add the payee/company. You can now see it in your list of payees.

*The phone number and address you will enter is for the company. We suggest you pull that information from your latest bill. 

Using the TLC Mobile Banking app login to your account. 

Tap the Menu Icon (three lines) in the top left corner. From the Menu tap on "Payments."

Then tap on "Bill Pay."

Using the TLC Mobile Banking app login to your account. 

Tap the Menu Icon (three lines) in the top left corner. From the Menu tap on "Payments."

Then tap on "Bill Pay."

• If the payee is one that has an electronic relationship with our bill pay provider, you can edit the payee nickname, your account number and the account you would like this payment to default from.
• If it is a custom payee you can edit everything except the Payee Name.
• Any of the information that is gray cannot be edited. Anything that is black can be edited.
• To delete the Payee, tap Delete in the top right corner.

Using the TLC Mobile Banking app login to your account. 

Tap the Menu Icon (three lines) in the top left corner. From the Menu tap on "Payments."

Then tap on "Bill Pay."

Find the payment you'd like to stop from the History list. As long as it still says "Scheduled" you will be able to edit it.


Tap on the payment and then "Edit Payment" on the next screen if you'd like to edit details, OR click "Delete" in the top right to delete the payment.

If you tapped "Edit Payment," the next screen will allow you to edit the fields you would like to change. As long as your payment is pending, you will not be charged for a stop payment.*

Using the TLC Mobile Banking app login to your account. 

Tap the Menu Icon (three lines) in the top left corner. From the Menu tap on "Payments."

Then tap on "Bill Pay."

Using the TLC Mobile Banking app login to your account. 

Tap the Menu Icon (three lines) in the top left corner. From the Menu tap on "Payments."

Then tap on "Bill Pay."

Tap "Make a payment" and then tap the "Payee" you'd like to schedule a RUSH payment for.

On the Payment screen, enter the information like normal and then tap "More options."


Tap "Arrives by."

You will then see your RUSH payment options. You can send it Standard, Second day, Overnight, or select a later date by tapping Send later. The fee for each option is listed below the "Arrives by date." Tap on your preferred option.



You will return to the "Payment Screen"  and you will see the option you selected and fee listed under the submit button. Tap "Submit" to schedule the RUSH payment.

The easiest and fastest way to pay a TLC loan is to use the transfer button to move funds from a TLC deposit account to a loan account. For instructions please visit the Transfer Funds within TLC section of our FAQ's and see number 2.

This can only be done using Bill Pay in Online Banking. For instructions please visit the Bill Pay - Online Banking section of our FAQ's and see number 18.